Product Updates
New Feature
A faster, cleaner way to run your classes
Classes got an upgrade. The new experience is quicker, smoother, and built to keep up with you.
Here's what's new:
Create and manage classes in a few clicks
Set multiple schedules under one class, perfect for recurring or flexible timetables
Run offline, live stream, or hybrid classes, your call, your format
Save drafts and publish only when you're ready
Handle capacity, instructors, and schedules all from one screen
Find what you need fast with better search and filtering

Improvement
Discounts now carry through membership upgrades and downgrades
No more fixing the first charge after moving a member to a new plan. Discounts now apply right from the start, so staff gets it right the first time.
Here's what's new:
Apply a discount directly in the upgrade/downgrade flow
The discount now carries through to that first payment, not just the cycles after

Improvement
Password resets just got more reliable
Members stuck without an OTP email finally have a way out. Password changes and resets are now faster, more flexible, and less dependent on email actually showing up.
Here’s what’s new:
Change or reset your password right from your profile so you don’t need to log out first
Send security codes by email or SMS as it’s great for members whose email blocks OTPs due to corporate filters
Switch between email and SMS when a phone number’s on file
Logged out? If a number’s connected to your email, you can still reset your password via SMS
No number on file? Add one from edit profile, then reset via SMS
No phone number added? SMS stays dimmed, with a quick note explaining why

New Feature
Make Luna think and write like your studio
With the new agent settings, shape how Luna talks and what it knows, so it feels like part of your team.
Here's what you can do now:
Write custom instructions so Luna responds exactly how you want
Dial in the tone, personality, and go-to phrases you use with your members
Fine-tune every response so it matches your brand
Connect Luna to Brain AI, so it actually knows your business. Upload your own docs so Luna can pull from your policies, pricing, class info, whatever you need it to know

Improvement
Card payments at the front desk, made simple
Your card reader now runs on Stripe's cloud instead of your local Wi-Fi, so expect fewer dropped connections and zero troubleshooting headaches. Pick your reader once from a list, and it's remembered every time after that.
You'll also see your reader's status right where you take payments, plus a clear "processing" step so you and your customer both know a payment's actually going through.
Find it: New CRM POS → Manage card reader → Select reader (first time setting up? Look under Register new)

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