Product Updates
Jan 22, 2026
Custom Gift Card Amounts To Let Members Choose What They Want to Gift
Gift cards just got more flexible. Now your members can enter any amount they want, making it easier for them to buy the perfect gift and easier for you to close the sale.
What's new:
Members can type in custom amounts when buying gift cards (not just preset options)
You can still create gift cards manually from the CRM with any amount
Why this matters: More flexibility is good for sales. Whether someone wants to gift exactly $75 or $200, they can do it without hesitation.
Jan 22, 2026
Featured Cards To Spotlight What Matters on Your Members' Home Screen
Help your members discover your best classes, appointments, and courses the moment they open the app — with beautiful, scrollable cards that grab attention and drive bookings.
What's new:
Showcase featured content with eye-catching image cards right on the home screen
Members tap a card and land directly on the class or appointment
Choose what to feature: popular classes, new appointments, signature courses
Why this matters: More visibility means more bookings. Members see what's available without hunting through menus, and you control what gets the spotlight.
Turn it on: Settings → Member App → Layout
Jan 22, 2026
New Contact Search — Find Any Member in Seconds
Pull up a member's profile instantly — no need to scroll through lists or switch between locations when you need to check someone in, answer a question, or follow up fast.
What's new:
Search across all your studios at once and jump straight to the right person
Hit Cmd + K from anywhere to search without breaking your flow
See your recent searches so you don't have to type the same names twice
Get faster, more accurate results for names, emails, and phone numbers
Perfect for: Front desk staff during rush hour, managers handling inquiries across locations, and anyone tired of hunting for member info while someone's waiting.
Jan 12, 2026
Nomi AI: Your AI Front Desk, Now Live
Answer customer questions automatically across Email, SMS, and WhatsApp — 24/7, without lifting a finger.
What Nomi AI does:
Answers common questions using your Brain AI docs (cancellation policies, parking, FAQs)
Nurtures leads from first contact to first booking
Responds in your brand voice with custom phrases and tone settings
Never misses a conversation, even after hours
Make it yours:
Define phrases Nomi should use or avoid
Add custom instructions to match your policies and workflows
Perfect for: Multi-location teams and busy front desks who want faster responses and consistent communication without adding headcount.
Jan 12, 2026
WhatsApp Communication, Now Built Into Your Workflows
Send appointment reminders, follow-ups, and personalized messages on WhatsApp — automatically, without switching apps.
What's new:
Create reusable WhatsApp message templates
Trigger WhatsApp messages in your automated workflows (Journeys)
All conversations sync to your inbox automatically
Perfect for: Reaching customers on their preferred platform with higher open rates and faster responses than email.
To get started, you'll need a WhatsApp Business account.





