Answer customer questions automatically across Email, SMS, and WhatsApp — 24/7, without lifting a finger.

What Nomi AI does:

• Answers common questions using your Brain AI docs (cancellation policies, parking, FAQs)

• Nurtures leads from first contact to first booking

• Responds in your brand voice with custom phrases and tone settings

• Never misses a conversation, even after hours

Make it yours:

• Define phrases Nomi should use or avoid

• Add custom instructions to match your policies and workflows

Perfect for: Multi-location teams and busy front desks who want faster responses and consistent communication without adding headcount.

Send appointment reminders, follow-ups, and personalized messages on WhatsApp — automatically, without switching apps.

What's new:

• Create reusable WhatsApp message templates

• Trigger WhatsApp messages in your automated workflows (Journeys)

• All conversations sync to your inbox automatically

Perfect for: Reaching customers on their preferred platform with higher open rates and faster responses than email.

To get started, you'll need a WhatsApp Business account.

Give your members a faster, more secure way to log in—no passwords required.

What's available:

• One-click access to the website embed and the Kenko app

• No passwords to remember or reset

• More secure, faster login experience

Live now on the website embed and the Kenko app. Coming soon to branded apps.

Trigger notifications and automations instantly when a member purchases a gift card.

What you can do:

• Send immediate updates via push, SMS, or email

• Build dedicated journeys for gift card recipients

• Create targeted campaigns for buyers (upsells, referral incentives, special offers)

Why it matters: Gift card purchases show high intent. By triggering messages immediately, automated follow-ups help turn that intent into action—automatically.

Running multiple locations just got way easier. Now you can view and reply to messages from every center in a region without switching back and forth using the Regional Inbox.

What you can do:

• Switch to regional mode with one click from the new Region toggle in your navigation

• View conversations from all centers in one unified inbox, with each chat clearly labeled

• Filter and search across locations to find what you need fast

• Select which center you're sending from directly in the composer when you reply

Perfect for: multi-location teams who want faster communication and fewer tabs to jump between.