2 Hours Saved, Zero Members Lost: How AI Transformed a Pilates Studio's Communication
7 February 2025
Let's be real. You didn't start a fitness studio to become a 24/7 customer service machine. But here's a gut punch: every missed message is a potential member walking out the door.
To add to this, research is brutal.
Acquiring a new customer costs 5 to 25 times more than keeping an existing one. Imagine losing members because no one answered the phone or an email. 46% of customers wait 3 days for a response, with 10% waiting up to two weeks.
Those aren't just numbers - they're lost opportunities.
When an auto-renewal could have cost everything
Meet Haley — a member at a Pilates Studio who wanted to cancel the auto-renewal of her Pilates membership as she was traveling for work.
Traditional studio scenario:
She calls. No answer.
Leaves a voicemail.
Sends a frustrated email fearing auto-renewal.
Potentially walks away forever.
But this time? Something different happened.
How AI turned a potential loss into a retention win
Kenko's AI Inbox didn't just handle Haley's request. It transformed it:
Processed her cancellation instantly
Sent a warm, personalized confirmation
Captured feedback for future improvement
Scheduled her next class at a convenient time
No human intervention. No delays. Just smooth, efficient service.
The missed class that could have lost trust
Another real-world scenario: A customer misses her aerial class due to transit issues.
Old way: Frustrated member waiting for a response, lost credit, potential cancellation.
Kenko AI Inbox way:
Instant class cancellation
Immediate credit refund
Personalized class recommendation
The numbers that actually matter
In just one month, the AI co-pilot delivered:
3 hours of work saved
Trial inquiries resolved in under 1 minute
$47 saved per hour on technical queries
Why every single interaction counts
Customer service isn't about responding. It's about creating an experience that makes members feel valued.
"Customers don't just buy classes. They buy experiences."
Beyond just another software tool
This isn't about replacing your team. It's about giving them superpowers.
Imagine a world where:
No message goes unanswered
Every interaction feels personal
Your team focuses on what they do best: coaching and community building
The future is already here
Technology has transformed every industry, and fitness is no exception. Kenko's AI Inbox doesn't just manage communications; it creates connections.
Your studio's turning point
Ready to stop losing members and start building an unbreakable community?
See exactly how AI can:
Recover lost leads
Boost member retention
Free up your team's energy
The future of fitness isn't just about workouts. It's about creating incredible experiences that keep members coming back again and again.
